Notice: the previous website may be found at https://archive.esteemsoft.com.my. Some of the information are still being migrated from archive.esteemsoft.com.my.
ESTEEM INNOVATION (ASIA) SDN BHD
Company No.: 201201001279 (974803-A)
SST ID: B16-1809-32001131
At Esteem Innovation, we are committed to ensuring our users maximize the potential of our structural engineering software. To maintain a high standard of service: there is optional software maintenance for perpetual license(s). By default Esteem Subscription has accompanying software maintenance.
✔ Included in Software Maintenance/Subscription:
Dedicated technical support, including remote support.
(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)
Software updates and upgrades to enhance the stability and performance of your Esteem software.
The most cost-effective way to ensure ensure your Esteem software remains up-to-date. It includes access to update packages as well as the upgrade packages at no additional cost. This is designed to provide you with a seamless and economical way to stay current with the latest features and improvements.
Access your software updates and upgrades through your account at Esteem Download Center.
15-Day Emergency Cloud License: As a contingency plan, this temporary license ensures uninterrupted access to Esteem software in case your company encounters issues with its Esteem dongle(s). This allows you to maintain seamless operations while we work to resolve the issue with your physical dongle. When necessary, license duration will be extended based on the severity of the issue or unexpected delays in resolution.
Note: Technical support is focused on software functionality; the final engineering judgment, design validation, and code compliance of any project remains the sole responsibility of the Esteem user(s).
License(s) Software Maintenance Contract
Note: for Esteem perpetual license(s), the Esteem user(s) needs to ensure that your Esteem license(s) is under Software Maintenance Contract to receive Software Maintenance benefits from ESTEEM INNOVATION.
Want to renew/reactivate your Esteem License(s) Software Maintenance or check if it is under Esteem License(s) Software Maintenance? Please contact our designated person Joshua either through email joshuationg@esteemsoft.com.my or WhatsApp/Call +6011-10702137
Technical Troubleshooting: Resolving installation issues, software "bugs," or error messages. If the user provides a simplified model or specify the specific elements where the software output differs from the expected results, we will investigate this as a potential software bug.
Feature Navigation: Guidance on how to use specific features in the software.
Software Updates: Access to the latest Esteem software versions.
Dedicated technical support: inclusive of remote support
(Have technical enquiries? Please email us at support7@esteemsoft.com.my or WhatsApp us at +603-8076 2788)
E.g. covered under Esteem license(s) software maintenance.
| Scenario | Covered under Software Maintenance | Reason | Software Maintenance Support Through |
|---|---|---|---|
| "The seismic report won't generate/crashes." | Yes | Technical Bug / Software Error. | Technical Support; Software Updates/Upgrades |
| "Where do I input the ag value for X-direction?" | Yes | UI / Feature Guidance. | Technical Support |
| Issue Type | Included (Software Maintenance) | Not Included |
|---|---|---|
| Usage | "How do I add a wall opening?" | "Can you check if my opening size is safe?" |
| Analysis | "The wall analysis keeps crashing." | "Can you optimize the wall thickness for me?" |
| Results | "The report(s) won't be exported/printed." | "Can you verify if these rebar results are correct?" |
| Coverage | Software performance only. | Professional Engineering Responsibility. |
Official Policy for Perpetual License Holders
Active software maintenance renewal is at least for a minimum period of one (1) year.
We aim to email you the software maintenance renewal offer(s) for your perpetual license(s) about 45 days before its software maintenance expiry date.
Avoid the mandatory 2-year reactivation requirement and back-pay penalties by keeping your maintenance active.
Backdated Maintenance Policy
For all perpetual licenses, the reactivation process is inclusive of paying for all missed maintenance periods backdated to the last expiry date.
Fixed Expiry Alignment
Applies to Software Maintenance Reactivation Only:
The software maintenance reactivation expiry date is strictly set to either 30 June or 31 December for the following year.
Settle backdated periods and align your perpetual license with our mandatory reactivation plan.
Updated on 15 April 2026